We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To return an item, you must return both shells and their pouch to the address indicated below. You must print out and add the original purchase order (received by email) to your package.

If you cannot locate your order, you can contact us at: contact (at) shellies.co with your full name and shipping address.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We want you to love your shells, if you are unhappy in any way, once your return has arrived, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please mail returns to:

BEBE LLC

c/o Returns

80 Norman Ave

Brooklyn NY 11222